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Privacy Policy

Last updated: March 2026

Hello DJ ("we," "us," or "our") operates the Hello DJ mobile application and web platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By using Hello DJ, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us, as well as information generated through your use of the Service.

Personal Information

  • Name and display name — provided during account registration.
  • Email address — used for account creation, authentication, and communication.
  • Payment information — processed securely through Stripe. We do not store your full credit card number, CVV, or bank account details on our servers.
  • Profile information — such as DJ stage name, profile photo, and venue details.

Usage Data

  • Song requests — including song titles, messages, and offer amounts submitted through the platform.
  • Transaction history — records of payments, tips, and payouts.
  • Device and usage data — including device type, operating system, app version, session duration, and interaction patterns.
  • Log data — IP address, browser type, referring pages, and timestamps of access.

How We Use Your Information

  • To provide the Service — facilitate song requests, messages, and offers between patrons and DJs.
  • To process payments — handle transactions, tips, and DJ payouts securely through Stripe Connect.
  • To improve the app — analyze usage patterns to enhance features, fix bugs, and optimize performance.
  • To communicate with you — send transactional emails, service updates, and support responses.
  • To ensure safety — moderate content, detect fraud, and enforce our Terms of Service.

Third-Party Services

We use the following third-party services that may collect and process your data in accordance with their own privacy policies:

Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide the Service. Transaction records may be retained longer to comply with legal and financial obligations.

You may request deletion of your account and associated data at any time by contacting us at hello@hellodj.com. Upon receiving a deletion request, we will remove your personal data within 30 days, except where retention is required by law (e.g., financial transaction records).

Your Rights

You have the right to:

  • Access — request a copy of the personal data we hold about you.
  • Correction — request that we correct any inaccurate or incomplete personal data.
  • Deletion — request that we delete your personal data, subject to legal retention requirements.
  • Portability — request your data in a structured, commonly used format.
  • Objection — object to certain types of data processing.

To exercise any of these rights, please contact us at hello@hellodj.com.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment data is processed through Stripe's PCI-compliant infrastructure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

hello@hellodj.com